The finer details
Returns & care.
Because each piece is printed for you, returns work a little differently.
Printed-to-order items
Our products are printed with the design you select. We do not accept change-of-mind returns on personalized or printed-to-order items, except where applicable law provides otherwise.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery. Email support@bathnoria.com. Include your order number, the affected item and clear photos of the issue and the packaging.
How we resolve a problem
We review the information you send and confirm the next step. Depending on the issue this may be a replacement, a reprint or a refund. Please do not return an item before you receive return instructions.
Return shipping
For an accepted claim we explain whether the item needs to be returned and how any required return shipping is handled. Do not send an item to a warehouse address without instructions from us.
Refunds
If a refund is approved, we confirm the amount and the method used to return it. Your payment provider may need additional time to post the refund to your account.
Previews and measurements
Screens and printed materials reproduce colours differently, and small variations in print placement or measurements can occur. This does not affect your rights if an item is damaged, defective or materially different from what you ordered.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We check its preparation and dispatch status before confirming what is possible.